What does an Account Manager do?

As an Account Manager, you will serve as the main point of contact between the agency and a portfolio of clients. You’ll be responsible for building strong client relationships, understanding their business needs, and managing the successful delivery of marketing campaigns and projects. This role requires a combination of client service, strategic thinking, and project management.

 

Responsibilities

• Serve as the lead point of contact for all customer account management matters

• Build and maintain strong, long-lasting client relationships

• Negotiate contracts with the account lead

• Develop trusted advisor relationships with key accounts and customer stakeholders 

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Recommend and manage Marketing Plans for key accounts

• Oversee reporting metrics on key accounts

• Prepare reports/ recaps on account status

• Assist with challenging client requests or issue escalations as needed

• Coordinate with internal teams to ensure all account elements are executed 

 

Required skills and knowledge

• High-level internal and external communication skills 

• Highly detail-oriented, with exceptional interpersonal skills

• Ability to juggle multiple major priorities while problem-solving daily challenges

• Experience managing creative deliverables/projects

• Must be proficient in MS Word, Excel, Outlook, PowerPoint, and Google Docs

• Must possess initiative, attention to detail, and the ability to multitask to meet simultaneous deadlines.

 

Education & Experience

• A college degree is preferred

• 4+ years of account management experience are required 

• Media, Advertising, or Marketing agency experience is required 

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Nice to Have

• Experience in digital marketing, media buying, or content production

• Previous experience with B2B or B2C campaigns

• Experience in project management software

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Job Type

• Full-time/in office 

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Benefits

• 401(k)

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

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Schedule

• Monday to Friday

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Ability to Relocate

• Houston, TX 77008: Relocate before starting work (Required)

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Work Location

In person (required)